Returns
Returns & Replacement Policy
At Doodle Needle Yarn Store, we aim to provide high-quality yarns, baby clothing, and patterns. If you ever face an issue, we’re here to help.
Eligibility for Returns
We accept returns or replacements only under the following conditions:
- You received a damaged product
- You received an incorrect item
- The product arrived defective
If any of the above applies, you must raise a request within 48 hours of delivery.
What is NOT Eligible
The following items cannot be returned:
- Yarns that have been opened, used, or partly consumed
- Baby clothing that has been worn, washed, or altered
- Digital downloads (PDF patterns)
- Clearance or sale items
- Items without proof of damage
Required Proof
To process your request, please provide:
- Unboxing video or clear images of the issue
- Order number and registered contact details
This helps us verify the claim and offer a quick resolution.
Replacement Process
Once approved:
- A replacement item will be sent
- If replacement is unavailable, store credit will be issued
- Refunds are only given in exceptional cases (e.g., out-of-stock)
How to Contact Us
We’re here to help you.
Email: doodleneedlecrochet@gmail.com
Instagram: @doodleneedlecrochee
Working Hours: Mon–Sat, 10 AM – 6 PM
Please include your order number so we can assist you faster.