FAQ

Frequently Asked Questions

Below are answers to the most common questions from our customers.

 

1. How long will my order take to arrive?

Orders are dispatched in 2–4 business days and delivered within 4–10 days depending on your location.

 

2. Do you offer COD (Cash on Delivery)?

Currently, we do not offer COD. All payments are processed online through secure gateways.

 

3. Are digital patterns refundable?

No. All digital pattern purchases are non-refundable, as they are instantly delivered to your email.

 

4. What should I do if my product is damaged or incorrect?

Contact us within 48 hours of delivery with an unboxing video or photos.
We will assist you with a replacement or store credit.

 

5. Can I return yarns after opening the pack?

Opened or partially used yarn bundles cannot be returned.
Please check colors and product details before opening.

 

6. Do you ship internationally?

Not right now. We currently ship only within India.

 

7. How will I get my PDF pattern after purchase?

Your pattern will be automatically emailed to your registered email ID after payment.

 

8. How do I contact support?

You can reach us through:

Email: doodleneedlecrochet@gmail.com
Instagram: @doodleneedlecrochee

We reply within business hours (10 AM – 6 PM, Monday–Saturday).