Policies

Doodle Needle Crochet – Store Policies

Welcome to Doodle Needle Crochet. We value transparency and want you to feel safe while shopping with us.
Please read our policies carefully. If you have any questions, you can always reach out to our support team.

 

1. Shipping Policy

Processing Time

  • Orders are processed within 1–3 business days.
  • Handmade items or customized pieces may require additional time.

Domestic Shipping (India)

  • Standard delivery time: 3–7 business days depending on your location.
  • Tracking details will be shared via email or SMS.

International Shipping

  • Currently available to select countries.
  • Delivery time: 7–21 business days.
  • Customs or import duties, if applicable, will be borne by the customer.

Shipping Delays

We are not responsible for delays caused by:

  • Courier delays
  • Weather, natural calamities, strikes
  • Incorrect shipping information provided by the customer

 

2. Return & Exchange Policy

Eligible Products

  • Yarn, crochet accessories, and baby clothing can be returned/exchanged only if unused, unwashed, and in original packaging.

Return Window

  • Returns accepted within 7 days of delivery.

Non-returnable items

  • Digital downloads (patterns)
  • Sale items
  • Customized or personalized orders
  • Opened yarn bundles

Return Process

  1. Contact us at support@doodleneedle.com with your order number.
  2. Ship the product back to our return address.
  3. Once inspected, your refund or exchange will be processed within 3–5 business days.

Return Shipping Cost

  • Return shipping charges must be paid by the customer.
  • If it’s our mistake (wrong item / damaged item), we cover full return shipping.

 

3. Refund Policy

Refund Method

Refunds will be processed to:

  • Original payment method
  • Store credit (if chosen)

Refund Denial

Refunds may be denied if the item is:

  • Used
  • Damaged by customer
  • Returned without original packaging
  • Was a digital product

 

4. Digital Product Policy (Patterns)

For our Doodle Patterns:

  • PDF files are delivered automatically by email after purchase.
  • No physical product is shipped.
  • Digital products are non-refundable.

If you did not receive your file:

  • Check spam/junk folder
  • Contact support and we will re-send it

 

5. Cancellation Policy

Before Order is Shipped

Orders can be cancelled within 4 hours of purchase.

After Order is Shipped

Cancellation is not possible once the order is dispatched.

 

6. Privacy Policy

We collect information required to complete your order:

  • Name
  • Email
  • Address
  • Phone number

Your data is:

  • Never sold
  • Never shared with third parties except courier or payment partners
  • Protected using Shopify’s secure infrastructure

You may request:

  • Data deletion
  • Change of personal information
  • Unsubscribe from marketing emails

 

7. Payment Policy

We accept:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (if enabled)

All payments are handled securely by trusted partners.

 

8. Contact Us

We’re here to help you.

Email: doodleneedlecrochet@gmail.com
Instagram: @doodleneedlecrochee
Working Hours: Mon–Sat, 10 AM – 6 PM